The 2006 Veterinary Hospital Managers Association (VHMA) Client Satisfaction Survey had responses from more than 2500 clients in 60 different hospitals. Clients were given a list of 10 factors and asked to rank the three most important when choosing a veterinarian:
· 68% said “is interested in the well being of my pet.”
· 64% said “has excellent medical knowledge.”
· 39% said “explains things thoroughly.”
· 23% said “services are reasonably priced.”
Factors rating about 10% were
· having an exceptionally clean hospital and
· having convenient hours of operation.
Are your reasons for choosing a veterinarian similar?
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